While pitching a tent might be straightforward, finding the perfect camping spot can be challenging.
Tent Specifications:
- Dimensions: 315 x 145 x 120 cm
- Weight: 4.3 kg
- Poles: Fiberglass
- Outer Fabric: Polyester PU coated
- Groundsheet: PE welded
- Inner Fabric: Breathable polyester No-see-um mesh
The tent features WeatherTec 3000mm HH and taped seams, is fire retardant, and is designed for safety—if the flysheet catches fire, it will self-extinguish without escalating dangerously.Setting up is quick and easy with ring and pin attachments for fast assembly. The spacious front porch is ideal for storing gear or muddy boots, and there are two doors for convenient access and wind management. The flexible and lightweight fiberglass poles ensure excellent wind response, providing a clean, dry, and vermin-free camping experience.
Ready to ship in 3-5 business days
from India
Shipping Policy
Below are the details regarding our shipping practices, delivery times, and associated costs.
Shipping Methods
We offer a variety of shipping options to meet your needs:
Standard Shipping: Economical option for non-urgent deliveries.
Express Shipping: Faster delivery for urgent orders.
Same-Day Delivery: Available in select locations for orders placed before the cut-off time.
Shipping Charges
Standard Shipping: Charges are calculated at checkout based on the weight of the items and the delivery location.
Express Shipping: Additional charges apply, which will be displayed at checkout.
Free Shipping: We offer free shipping on orders over ₹2000.
Delivery Timeframes
Standard Shipping: Typically takes 5-7 business days.
Express Shipping: Typically takes 2-3 business days.
Order Processing Time
All orders are processed within 7 business days. Orders placed after 2 PM will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive an email confirmation with a tracking number.
You can use this tracking number to monitor your shipment's status on our website or through the carrier's tracking page.
Delivery Issues
If you encounter any issues with your delivery, such as delays or missing items, please contact our customer support team at support@trekkingcougars.com. We will work diligently to resolve any issues you may have.
International Shipping
Currently, we only ship within India. We do not offer international shipping at this time.
Customer Support
For any questions regarding our shipping policy or if you need assistance with your order, please reach out to our customer support team.
Refund Policy
At Trekking Cougars, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, our hassle-free return policy allows you to initiate a return easily.
Eligibility for Returns
Time Frame: Customers may return products within 7 days from the date of delivery.
Condition: Items must be unused, in their original packaging, and in the same condition as received. All tags and labels should be intact.
One-Time Free Return
We offer one free return for each customer within the 14-day return period.
This means you can return an item without incurring any shipping or handling charges for the first return.
How to Initiate a Return
Log into Your Dashboard: Access your account on our website.
Select the Order: Navigate to the "My Orders" section and select the order containing the item you wish to return.
Initiate Return: Click on the "Return Item" option and follow the prompts to complete your return request.
Return Authorization: You will receive a Return Authorization (RA) number and further instructions via email.
Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
Shipping: Use the provided shipping label (if applicable) to send the item back to us.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund.
Refunds will be issued to the original payment method within 5-7 business days after processing.
Exclusions
Items that are damaged, used, or not in their original packaging may not be eligible for a return.
Certain items are excluded from our return policy.
Customer Support
If you have any questions or concerns regarding our return policy or need assistance with a return, please do not hesitate to contact our customer support team at support@trekkingcougars.com.
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